App Troubleshooting
Need help with your app? we've got you!
Below is a step by step guide that will help talk you through any potential issues you may be having .
Settings
Please check your app setting are all correct via the steps below.
- Bluetooth must be on when accessing the club
- Location settings must be on in settings under the BFC App
No Access Control Showing
If your access control is not showing, please follow these steps below.
Troubleshooting 1:
Open your app > press the top left > press switch plan > select your current membership > Access will appear
( Please note selecting apply no benefits option is not membership cancellation)
- If the switch plan option is not showing then it could be as simple as your app needing a reboot, Simply log out and log back in and your access control should re appear!
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Access Error
Troubleshooting 2.
If when trying to enter the gym your app is saying access error, please follow the steps below.
- Retry. I know its that simple :) If you app shows access error it could be as simple as the connection, so simply give it a second attempt as to which this should then grant you access.
- Payments
If the above option does not work then the access error could be due to a failed payment.
Select the top left corner of your app > select the plans option > This will show you all your payments > If payments says "Failed" this means your monthly payment has not been taken.
In this case please see the payments options on the website for further help regarding this.
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